Diva Nails — Beauty Salon in Thunder Bay

Reviews of Diva Nails

• Alexis

  Added 2016.04.06

  Why this nail place is still open is unbelievable! I did go 3 different times to give it a chance..well 3 strikes your out!! For the 3 visits i had, 2 were the EXACT same services..& was charged 2 different prices? Forget about trying to talk to the young lady taking your $$ as they always seem to send the girl that does not speak or understand a word of english to deal with your payment. Convenient. A bridal party of 4 that was BOOKED to have manicures and pedicures were told to sit and they would be next...just over 2 hours went by & NONE of them had been started..they were angry & said so..it went on deaf ears as they did not get a response from any of the workers..they kept their heads down & ignored them. While i was getting my 2nd service there (simple manicure, but she tried several times to sell me a gel service), i asked to book my daughter in on the up coming Saturday (5 days away) for a spa pedicure anytime after 12:30pm..without even looking at the schedule she said they were booked full that Saturday. So i commented, "what will you do if you have walk-ins"? She did not answer just ignored me. A few minutes later a lady walked in (her 1st time there as she had several questions)..and decided to book a regular manicure with regular polish..for the coming Saturday at 1pm. ?!??! So the girl got up from doing my nails & swiftly jotted her name (Mary) in the schedule book..i quickly commented (in my not so soft indoor voice), You just told me i could not book my daughter in for this Saturday as you were FULLY BOOKED?? She did not turn to look at me but the lady booking the service sure did. I stood up and sure enough the schedule book was not full, 3 bookings in total including "Mary's". Three other ladies were getting services & one waiting..they witnessed the whole thing & were shocked. "Q" did not do a good job of fibbing! I was bewildered as to why she would fib? My 3rd visit (i was desperate as my little one closed a door on my hand accidentally breaking 2 nails) was the last straw. They tried to charge me for a spa pedicure WHEN I DID NOT EVEN SIT IN A PEDICURE CHAIR?! OMG, i said! Are you kidding me? You know i did not get that service done!! I never took my shoes & socks off the 40 minutes i was there! Two elderly ladies agreed out loud as they were there before i walked in!! Seriously ppl!! And the last story, not mine but a relative (a senior citizen)that had i known, i would of steered her clear of this place. Long story short, she had a manicure (no cream or massage afterwards), just a simple coral colored reg polish..a pedicure & eye brow wax. She had never treated herself to a business like this..it was her 1st time. She is so fair she doesn't really have eye brows (lol) but she was treating herself. At the til she was charged $110.00. I felt sick.
• Sean

  Added 2016.04.01

  I had a male not sure what his name was. He did an amazing job. I had a Spa Pedicure ( $35 ). He did a base coat, two applications of colour, two top coats. He did massage with foot scrub, hot towel pressure, cuticle and callus cream and exfoliation, the chairs massage, and you soak your feet in water temprature to your preference. Definately going back!!!
• Alex

  Added 2015.01.24

  TERRIBLE SERVICE. Booked an appointment 2 weeks in advance, went on day of and was told I never called and they didn't have an appointment for my friend and I. Couldn't fit us in for the next 2 days either. Now I am left with no nails for a semi formal event. Thankfully Toronto Nail Design was able to squeeze us in. Never going to diva again.
• Jordan

  Added 2014.08.08

  We scheduled an appointment for 6 inidividuals and they were a half hour late even getting to us. They did not have any kind of conversation with us during our manicures. A few days later when my shellac manicure bubbled and cracked I called and they refused to refund the manicure. They did fix the effected nails and I had slightly better customer service that visit.
• Xavier

  Added 2013.09.28

  I've never had a bad experience. Always fast. Can usually take me as a walk in when needed.